Wednesday, February 21, 2024
Text Size

RBM, CFTC partner to protect financial services consumers

SFIIKulisewa makes a point during the surgeries

The Reserve Bank of Malawi and the Competition and Fair Trading Commission (CFTC) have partnered to protect consumers in the financial sector.


The two regulators have so far jointly conducted financial sector surgeries in Lilongwe, Mzuzu and Blantyre to sensitise players in the financial sector including commercial banks, insurance companies and micro financial institutions about their duties towards consumers. The surgeries were conducted from 25-29 September 2017.


Opening surgeries in Lilongwe, RBM chief examiner, Madalitso Chamba, underscored the importance of consumer protection in the sector.


“The principle of treating consumers fairly, means that financial institutions must pay due regard to the interests of the customers and not engage in unfair business practices,” said Chamba encouraging the  institutions to be transparent and fully disclose all the risks as well as rewards of their products.


Making his presentation, CFTC Director of Consumer Welfare and Education, Lewis Kulisewa said it is mandatory for financial service providers to provide consumers with true, adequate, clear and prompt information on the goods and services offered.


"Unfair contract terms, misrepresentation of financial services and deceptive advertising were common infringements of consumer protection laws in the financial sector. The Commission will impose fines and other relevant orders, in accordance with the law, to any financial service provider found causing consumer harm", said Kulisewa.


SFIHe then appealed to participants to embrace the culture of voluntarily complying with consumer protection laws at all times as good corporate citizens.In August 2014, the CFTC signed a cooperation agreement with the Governor of the Reserve Bank of Malawi and Registrar of Financial Institutions aimed at addressing potential overlaps between the functions of the three regulators.


A cross section of the particpants in Blantyre

The Commission has general powers to foster competition and fair trading under the CFTA while the RBM has specific powers in relation to the promotion of a sound financial structure and fostering highest standard of conduct, fair trading, efficiency and orderliness in the financial sector including payment systems.


Complaints Form

You can post a quick consumer complaint by filling the form below. Alternatively, Click here to download our complaints form which you can fill and drop at our offices (view map) or email to

Full Name (*)

Please type your full name.
E-mail (*)

Invalid email address.
Tel/ Mobile

Invalid Input

Invalid Input

Company/ Institution Involved

Invalid Input
Its Physical or Postal Address

Invalid Input
Details of Complaint

Invalid Input

Please let us know how and when to contact you.

How should we contact you?

When would you like to be contacted? (*)

Please select a date when we should contact you.


CFTC – Just Competition, Fair Trading

Consumer Complaints

Click here to download our complaints form which you can fill and drop at our offices (view map) or email to