Alleged unconscionable conduct by Shoprite Trading Limited and Game Stores

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Published on Tuesday, 12 February 2019 10:13

The Competition and Fair Trading Commission (CFTC) ordered Shoprite Trading Limited and Game Stores to cease and desist from withholding change from consumers. This followed an investigation which the Commission conducted which established that Shoprite Trading Limited and Game Stores was withholding change from consumers. The change was usually in the following denominations; MK20, MK10 and MK5. When consumers confronted till operators they claimed they did not have change in the small denominations.

The Commission found that the two supermarkets’ conducts amounted to be unconscionable contrary to section 43(1) (g) of the CFTA and section 27(3) (a) of the Consumer Protection Act which states that ‘‘an unfair contract means a contract which results in an unreasonable or unequal exchange of value or benefits.’’ The Commission further ordered Shoprite Trading Limited and Game Stores to ensure that they have enough change in all denominations.